One of the staples of a great IT department is a full-featured help desk system. SmartTech Works was designed by a former help desk manager with over 10 years experience. Using his knowledge of the industry, customer service skills, and technical insight, a truly great technology work order system was born.
Features
- Entirely web based application: You and your staff can access this system from anywhere in the world as long as you have an active Internet connection.
- Full featured technology “help ticket” tracking: Built in reports, online editing, projects, and much more. This system does everything from work order submission to detailed individual user reports.
- Fully customizable: Let’s face it: The IT world changes constantly. This system is designed to serve all your needs and to grow with your organization.
- Integrated knowledge base with help written by you and your staff: What good is a knowledge base that does not have any knowledge of your systems. Build “on the fly” KB articles to help your users solve their own issues. This will save your team both time and money.
- Toner Request Option:This feature allow users to request toner for a printer. Not only does this help you track requests but it also shows which printers are using up your toner supply and which ones are left dormant. If you prefer not to use this feature, simply turn it off.
- Active Directory Integration or Online Database: The system can integrate with Active Directory (in some cases) and in others, the system maintains an online database of your users. SmartTech Works also allows for a hybrid situation where some users are from your Windows Server Active Directory and others are created just for this system.
Also Includes
- Email Alerts
- Equipment Requests
- Work Order Routing
- Building Level Approvals
- Transfer to Project
…and much, much more.
For more information, email or call Mike Daugherty at 216.765.1122 EXT. 8328.